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Regulations

Regulations of the Mruu&Pruu online store

setting out, among other things, the rules of concluding agreements through the Store, including the most important information about the Seller, the Store and the Consumer's rights

 

 

CONTENTS

§ 1 Definitions

§ 2 Contact with the Seller

§ 3 Technical requirements

§ 4 Shopping in the Store

§ 5 Payments

§ 6 Order completion

§ 7 Right of withdrawal

§ 8 Exceptions to the right of withdrawal

§ 9 Complaints

§ 10 Personal information

§ 11 Objections

Attachment No. 1: Model withdrawal form

§ 1 DEFINITIONS

Working days - days from Monday to Friday except for public holidays in Poland.

Civil Code - the Act of April 23, 1964 Civil Code.

Consumer - a consumer as defined by the Civil Code.

Account - a free-of-charge feature of the Store (service provided electronically), regulated by separate regulations, thanks to which each subject using the Store may set up an individual account in the Store.

Buyer - any entity buying from the Store.

Privileged Buyer - a Buyer who is a Consumer or a Privileged Entrepreneur.

Privileged Entrepreneur - a natural person who enters into a contract with the Seller directly related to his business, but not of a professional nature for him.

Terms and Conditions - these regulations.

Store - the Mruu&Pruu online store operated by the Seller at https://www.mruupruu.com.

Vendor - Entrepreneur registered in the Central Register and Information on Business Activity conducted by the minister responsible for economy and keeping the Central Register and Information on Business Activity:

Rafał Reszetko, NIP 9661901319, entrepreneur acting under the firm RELOG Rafał Reszetko - partner in a civil partnership

running a sole proprietorship under the name Mruu&Pruu with registered office at 37/76 Bitwy Białostockiej Street, 15-102 Białystok, NIP 9661901319.

 

Consumer Rights Act - the Act of May 30, 2014 on consumer rights.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: 37/76 Bitwy Białostockiej St., 15-102 Białystok
  2. E-mail address: mruupruu@gmail.com
  3. Phone: 516491862
  4. Address to return the goods (in case of withdrawal from the contract): 46 Nilskiego Łapińskiego Street , 18-100 Łapy
  5. Address for sending the advertised goods: 46 Nilskiego Łapińskiego Street , 18-100 Łapy

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store you need:
  • a device with access to the Internet
  • a web browser that supports JavaScript and cookies.

For placing an order in the Store, in addition to the requirements specified in paragraph 1, an active e-mail account is necessary.

§ 4 SHOPPING IN THE STORE

  1. Product prices shown in the Store are the total price for the product.
  2. The Seller points out that the total price of an order consists of the indicated in the Store: the price for the product and, if applicable, the delivery costs of the goods.
  3. The product selected for purchase must be added to the shopping cart in the Store.
  4. The Buyer then chooses the method of delivery of the goods and the method of payment for the order from among the options available in the Store, and provides the data necessary to complete the placed order.
  5. The order is placed when the Buyer confirms its contents and accepts the Terms and Conditions.
  6. Placing an order is the same as concluding a contract between the Buyer and the Seller.
  7. The Buyer may register with the Store, i.e. create an Account therein, or make purchases without registering by providing his/her data with each possible order.

§ 5 PAYMENTS

  1. A placed order may be paid for, depending on the Buyer's choice:
    1. by simple transfer to the Seller's bank account;
    3. Available forms of payment by which payment can be made:
    4. Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, MaestroIn case there is a need to reimburse funds for a transaction made by a customer with a payment card, the Seller will make a reimbursement to the bank account assigned to the Purchaser's payment card;
    5. cash on delivery, i.e. by card or cash at the time of delivery of the goods to the Buyer;
  1. In case of choosing payment via AutoPay payment platform, the entity providing online payment service is AutoPay S.A..
  2. If the Buyer chooses to pay in advance, the order must be paid for within 5 Business Days of placing the order.
  3. The Seller informs that in the case of payment methods in which the field for entering the data necessary to complete the payment appears directly after placing the order, payment of the order is possible only directly after placing the order.
  4. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.

§ 6 ORDER PROCESSING

  1. The order completion date is indicated in the Store.
  2. If the Buyer has chosen to pay in advance for the order, the Seller will proceed to fulfill the order after it has been paid.
  3. In a situation where within one order the Buyer has purchased products with different lead times, the order will be fulfilled within the time limit applicable to the product with the longest lead time.
  4. Countries on the territory of which the delivery is carried out:
  • Poland

Products purchased from the Store are delivered - depending on the method of delivery chosen by the Buyer:

  1. through a courier company;
  2. to InPost parcel machines.

The Buyer may pick up the goods in person at the company's headquarters during its opening hours. If the Buyer chooses personal pick-up, the goods will be ready for pick-up on the indicated order completion date.

§ 7 RIGHT TO WITHDRAW FROM THE CONTRACT

  1. A privileged buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
  2. The term to withdraw from the contract expires after 14 days from the day:
    1. on which the Priority Buyer came into possession of the goods or on which a third party other than the carrier and indicated by the Priority Buyer came into possession of the goods;
    2. on which the Priority Buyer took possession of the last good, lot or part, or on which a third party other than the carrier and designated by the Priority Buyer took possession of the last good, lot or part, in the case of a contract obligating the transfer of ownership of multiple goods that are delivered separately, in lots or in parts.
  3. In order for the privileged buyer to exercise his right of withdrawal, he must inform the Seller, using the data provided in § 2 of the Terms and Conditions, of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by mail or e-mail).
  4. A privileged buyer may use the model withdrawal form located at the end of the Terms and Conditions, but it is not mandatory.
  5. In order to comply with the withdrawal period, it is sufficient for the privileged Buyer to send information regarding the exercise of his right of withdrawal before the expiration of the withdrawal period.
  1. EFFECTS OF WITHDRAWAL FROM THE CONTRACT
  2. In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the privileged Buyer's choice of delivery method other than the cheapest ordinary delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the decision of the privileged Buyer to exercise his right of withdrawal.
  3. The Seller will refund the payment using the same means of payment that were used by the privileged Buyer in the original transaction, unless the privileged Buyer agrees to a different solution, in any case the privileged Buyer will not incur any fees in connection with the refund.
  4. If the Seller has not offered to collect the goods from the Privileged Buyer itself, the Seller may withhold payment until it has received the goods or until it has been provided with proof of return, whichever event occurs first.
  5. The seller asks to return the goods to the address: 46 Nilskiego Łapińskiego St. , 18-100 Łapy immediately, and in any case no later than 14 days from the day on which the Buyer privileged to inform the Seller about withdrawal from the sales contract. The deadline is met if the privileged Buyer sends back the goods before the expiration of the 14-day period.
  6. The privileged buyer shall bear the direct costs of returning the goods.
  7. The Privileged Buyer shall only be liable for any diminution in the value of the goods resulting from the use of the goods other than what was necessary to ascertain the nature, characteristics and functioning of the goods.
  8. If the goods, due to their nature, cannot be returned by ordinary mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The privileged Buyer will be informed of the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing an order.
  9. In the event that a refund is required for a transaction made by a privileged Buyer with a payment card, the Seller will make the refund to the bank account assigned to that payment card.

    § 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

    1. The right of withdrawal from a contract concluded at a distance, referred to in § 7 of the Terms and Conditions, does not apply to a contract:
      1. in which the subject of performance is a non-refabricated good, produced according to the specifications of a privileged Buyer or serving to meet his individualized needs;
      2. in which the subject of the performance is goods that are subject to rapid deterioration or have a short shelf life;
      3. in which the subject of performance is goods delivered in sealed packaging that cannot be returned after opening the packaging for health or hygiene reasons, if the packaging has been opened after delivery;
      4. in which the subject of performance are goods, which after delivery, due to their nature, are inseparably combined with other things;
      5. in which the subject of performance is sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;
      6. for the supply of newspapers, periodicals or magazines, except for a subscription contract;
      7. in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiration of the deadline for withdrawal from the contract.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

  1. The Seller shall be liable to the privileged Buyer for compliance of the performance with the contract, as provided for by generally applicable laws, including in particular the provisions of the Consumer Rights Act.
  2. The Seller requests that complaints be submitted to the postal or electronic address indicated in § 2 of the Regulations.
  3. If the product has a warranty, the information about it, as well as its conditions, is available in the Store.
  4. Complaints about the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.
  5. The Seller will respond to the complaint within 14 days of its receipt.

II PREFERRED BUYERS

  1. Goods
    1. In the event of non-conformity of the goods with the contract, the Privileged Buyer has the option of exercising the rights set forth in Section 5a of the Consumer Rights Act.
    2. The Seller shall be liable for the lack of conformity of the goods with the contract, existing at the time of delivery and disclosed within two years from that time, unless the shelf life of the goods, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
    3. Based on the provisions of the Law on Consumer Rights, a privileged Buyer may in any case demand:
      1. replacement of the goods,
      2. repair of the goods.
    4. In addition, the Privileged Buyer may make a declaration of:in a situation where:
  • The seller refused to bring the goods into conformity with the contract in accordance with Article 43d(2) of the Consumer Rights Law;
  • the lack of conformity of the goods with the contract continues even though the Seller has tried to bring the goods into conformity with the contract;
  • the lack of conformity of the goods with the contract is so significant that it justifies a reduction of the price or withdrawal from the contract without first using the means of protection specified in Article 43d of the Consumer Rights Act;
  • it is clear from the Seller's statement or the circumstances that he will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the privileged Buyer.
    1. price reduction,
    2. withdrawal from the contract
  • In the case of goods subject to repair or replacement, the Priority Buyer shall make the goods available to the Seller. The Seller shall collect the goods from the privileged Buyer at his own expense.
  • The privileged Buyer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant.
  • In the event of withdrawal from the contract referred to in this section (relating to goods), the Privileged Buyer shall immediately return the goods to the Seller at the Seller's expense at 46 Nilskiego Łapińskiego Street , 18-100 Łapy. The Seller shall return the price to the privileged Buyer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return.

The Seller has failed to bring the goods into conformity with the contract in accordance with Article 43d (4-6) of the Consumer Rights Law;

  1. The Seller shall return to the privileged Buyer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the privileged Buyer's statement on price reduction.

Out-of-court means of complaint handling and claim investigation

  1. If the complaint procedure fails to produce the result expected by the Consumer, the Consumer may use, among other things:
    1. mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
    2. the assistance of a locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
    3. free assistance of the municipal or district consumer ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

III BUYERS OTHER THAN PRIVILEGED BUYERS

  1. In the event of a defect in the goods, a Buyer other than a Privileged Buyer has the option to claim the defective goods on the basis of the warranty regulated by the Civil Code.
  2. Pursuant to the Civil Code, a Buyer who is a businessman other than a Privileged Businessman loses his rights under the warranty if he failed to examine the goods in the time and manner usual for goods of this type and did not immediately notify the Seller of the defect, and if the defect came to light only later - if he did not notify the Seller immediately after its discovery. Sending notice of the defect before its expiration is sufficient to meet the above deadline.
  3. Using the warranty, a Buyer other than a privileged Buyer may, under the terms of the Civil Code:
    1. make a statement on price reduction,
    2. in the case of a material defect - make a statement on withdrawal from the contract,
    3. demand replacement of the goods with defect-free goods,
    4. demand removal of the defect.
  4. If it turns out that in order to consider the complaint it is necessary to deliver the defective goods to the Seller, the Buyer other than the privileged Buyer is obliged to deliver the goods to the address 46 Nilskiego Łapińskiego Street , 18-100 Łapy.
  5. For the avoidance of doubt, the Seller points out that to the Seller's liability to the Buyer other than the privileged Buyer related to the complaint, the provision of § 11 paragraph 5 shall apply.

§ 10 PERSONAL DATA

  1. The administrator of the personal data provided by the Buyer while using the Store is the Seller. Detailed information about the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as recipients of the data - can be found in the Privacy Policy available at the Store - due to the principle of transparency, contained in the General Regulation of the European Parliament and of the Council (EU) on data protection - "RODO".
  2. The purpose of the processing of Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The basis for processing personal data in this case is:
  • the contract or actions taken at the request of the Buyer aimed at its conclusion (Article 6(1)(b) RODO),
  • Seller's legal obligation related to accounting (Article 6(1)(c) RODO), and
  • Vendor's legitimate interest in processing data for the purpose of establishing, investigating or defending possible claims (Article 6(1)(f) RODO).

Provision of data by the Buyer is voluntary, but at the same time necessary to conclude the contract. Failure to provide data will make it impossible to conclude a contract in the Store. Buyer's data provided in connection with purchases from the Store will be processed until:- whichever is applicable in each case and which occurs at the latest. the contract concluded between the Buyer and the Seller ceases to be in force; there ceases to be a legal obligation on the Seller, obliging him to process the Buyer's data; the possibility of pursuing claims by the Buyer or the Seller, related to the contract concluded by the Store, will cease; Buyer's objection to the processing of his personal data will be accepted - in the case where the basis for data processing was the legitimate interest of the Seller The Buyer has the right to request:

  • access to his personal data,
  • their rectification,
  • deletion,
  • restriction of processing,
  • transfer of data to another administrator
  • as well as the right to:
  • object at any time to the processing of data for reasons related to the Buyer's particular situation - to the processing of personal data concerning him/her, based on Article 6(1)(f) of the RODO (i.e. on legitimate interests pursued by the Seller).
  1. In order to exercise their rights, the Buyer should contact the Seller using the data in § 2 of the Regulations.
  2. If the Buyer believes that his data is being processed illegally, the Buyer may file a complaint with the President of the Office for Personal Data Protection.

§ 11 DISCLAIMERS

  1. It is prohibited for the Buyer to provide unlawful content.
  2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the time and for the purpose of fulfilling the order.
  3. Contracts concluded on the basis of the Regulations are concluded in the Polish language.
  4. In case of a possible dispute with a Buyer who is not a privileged Buyer, the competent court will be the court having jurisdiction over the registered office of the Seller.
  5. Any liability of the Seller in relation to a Buyer who is not a privileged Buyer under a concluded agreement is limited - within the limits allowed by law - to the amount of the order placed by the Buyer, which resulted in the conclusion of the agreement, and to 1 year from the conclusion of this agreement.

 

 

Appendix No. 1 to the Regulations

 

Below you will find a sample withdrawal form, which the Consumer or Privileged Entrepreneur may or may not use:

MODEL WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)

RELOG Rafał Reszetko

37/76 Bitwy Białostockiej St., 15-102 Białystok

e-mail address: mruupruu@gmail.com

- I/We(*) ..................................................................... hereby inform(*) about my/our withdrawal from the contract of sale of the following goods(*) / provision of the following service(*):

..............................................................................................................................................................................

 

..............................................................................................................................................................................

 

..............................................................................................................................................................................

- Date of contract(*)/acceptance(*)

 

..............................................................................................................................................................................

 

- Name of the Consumer(s)/Entrepreneur(s) privileged:

 

..............................................................................................................................................................................

 

- Address of the Consumer(s)/Entrepreneur(s) privileged:

 

..............................................................................................................................................................................

 

.............................................................................................................................................................................

Signature of the Consumer(s) / Privileged Entrepreneur(s)

(only if the form is sent in hard copy)

 

Date ............................................

(*) Delete unnecessary.

Account Terms and Conditions

in Mruu&Pruu store

TABLE OF CONTENTS

§ 1 Definitions

§ 2 Contact with the Service Provider

§ 3 Technical Requirements

§ 4 Account

§ 5 Complaints

§ 6 Personal Information

§ 7 Objections

§ 1 DEFINITIONS

Consumer - a consumer within the meaning of the Civil Code.

Account - a free-of-charge feature of the Store (service) regulated in the Terms and Conditions, thanks to which the Customer can create an individual account in the Store.

Customer - any entity creating an Account or interested in creating an Account.

Privileged Customer - a Customer who is a Consumer or an individual who enters into a contract with the Service Provider that is directly related to his/her business, but not of a professional nature for him/her.

Terms and Conditions - these terms and conditions of the Account.

Store - Mruu&Pruu online store operated by the Service Provider at https://www.mruupruu.pl.

Service Provider - Entrepreneur registered in the Central Register and Information on Business Activity conducted by the Minister of Economy and keeping the Central Register and Information on Business Activity:

Rafał Reszetko, NIP 9661901319, entrepreneur acting under the firm RELOG Rafał Reszetko - partner in a civil partnership

 

running a sole proprietorship under the name Mruu&Pruu with registered office at 37/76 Bitwy Białostockiej Street, 15-102 Białystok, NIP 9661901319.

  1. Postal address: 37/76 Bitwy Białostockiej St., 15-102 Białystok
  2. E-mail address: mruupruu@gmail.com
  3. Phone: 516491862

§ 3 TECHNICAL REQUIREMENTS

  1. For the proper functioning and creation of an Account you need:
  • an active e-mail account
  • a device with access to the Internet
  • a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. The creation of an Account is completely voluntary and depends on the will of the Service Recipient.
  2. An Account gives the Customer additional opportunities, such as: viewing the history of orders placed by the Customer in the Store, checking the status of the order or self-editing the Customer's data.
  3. In order to set up an Account, the appropriate form must be filled in the Store.
  4. When an Account is created, a contract is concluded for an indefinite period of time between the Client and the Service Provider to operate the Account under the terms specified in the Terms and Conditions.
  5. The recipient may without incurring any costs at any time resign from the Account.
  6. To resign from the Account, send your resignation to the Service Provider at the e-mail address: mruupruu@gmail.com, which will result in immediate deletion of the Account and termination of the contract for the Account.

§ 5 COMPLAINTS

  1. Complaints about the functioning of the Account should be sent to the e-mail address mruupruu@gmail.com.
  2. Processing of complaints by the Service Provider will take place within 14 days.
  4. OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS AND CLAIMS.
  5. In case the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:
    1. mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
    2. the assistance of a locally competent permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which a request for consideration of the case before the amicable court should be submitted. As a rule, the proceedings are free of charge. A list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
    3. free assistance of the municipal or district consumer ombudsman;
    4. the online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

§ 6 PERSONAL DATA

  1. The administrator of the personal data provided by the Client during the use of the Account is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider - including other purposes and grounds for data processing, as well as recipients of the data, can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the General Regulation of the European Parliament and of the Council (EU) on data protection - "RODO".
  2. The purpose of processing the Customer's data is to maintain the Account. The basis for the processing of personal data in this case is the contract for the provision of services or actions taken at the request of the Client aimed at concluding such a contract (Article 6(1)(b) of the DPA), as well as the legitimate interest of the Service Provider, consisting in the processing of data for the purpose of establishing, investigating or defending possible claims (Article 6(1)(f) of the DPA).
  3. Provision of data by the Service Recipient is voluntary, but at the same time necessary to operate the Account. Failure to provide data means that the Service Provider will not be able to provide the service of running the Account.
  4. The Service Recipient's data will be processed until:- whichever is applicable in the case and the latest.The Account will be deleted by the Client or the Service Provider at the request of the Client
  • the possibility of asserting claims by the Client or the Service Provider related to the Account ceases;
  • the Client's objection to the processing of his/her personal data will be accepted - if the basis of data processing was the legitimate interest of the Service Provider
  • The Client has the right to request:
  • access to his/her personal data,
  • their rectification,
  • erasure,
  • restriction of processing,
  • transfer of data to another administrator
  • as well as the right to:
  • object at any time to the processing of data for reasons related to the Service Recipient's particular situation - to the processing of personal data concerning him/her, based on Article 6(1)(f) of the RODO (i.e. on legitimate interests pursued by the Service Provider).

    5. In order to exercise its rights, the Service Recipient should contact the Service Provider.

    6. If the Service Recipient believes that its data is being processed illegally, the Service Recipient may file a complaint with the President of the Office for Personal Data Protection.

§ 7 DISCLAIMERS

  1. The provision of unlawful content by the Customer is prohibited.
  2. The Agreement for maintaining the Account is concluded in the Polish language.
  3. In case of important reasons referred to in paragraph 4, the Service Provider has the right to amend the Terms and Conditions.
  4. Important reasons referred to in paragraph 3 are:
    1. the need to adapt the Store to the laws applicable to the operations of the Store;
    2. improvement of the security of the service provided;
    3. change in the functionality of the Account, requiring modification of the Terms and Conditions.
  5. The Client will be informed of the planned change to the Terms and Conditions at least 7 days before the change takes effect via e-mail sent to the address assigned to the Account.
  6. If the Client does not accept the planned change, the Client should inform the Service Provider by sending an appropriate message to the Service Provider's e-mail address mruupruu@gmail.com, which will result in the termination of the Agreement for the operation of the Account as of the effective date of the planned change, or earlier if the Client makes such a request.
  7. If the Service Recipient does not object to the planned change by the time it comes into effect, it is assumed that he accepts it, which does not constitute any obstacle to the termination of the contract in the future.
  8. In the event of a possible dispute with a Customer who is not a privileged Customer, the competent court will be the court having jurisdiction over the registered office of the Service Provider.